Supervising Outsourced Workforce for Better Operational Performance
Program ini dirancang untuk membekali peserta dengan keterampilan praktis dalam mengawasi tenaga kerja outsourcing, membangun komunikasi yang efektif dengan vendor dan pekerja, memantau kinerja secara objektif, menangani permasalahan operasional, serta menciptakan kolaborasi yang mampu meningkatkan produktivitas dan kinerja operasional.
Business Challenge
Banyak perusahaan mengandalkan tenaga kerja outsourcing untuk mendukung operasional di berbagai fungsi seperti produksi, warehouse, housekeeping, security, maintenance, maupun administrasi. Namun, perbedaan status kerja, standar kompetensi, komunikasi, dan koordinasi sering menimbulkan tantangan dalam menjaga disiplin, produktivitas, kualitas pekerjaan, serta konsistensi pencapaian target operasional.
Learning Objectives
Setelah mengikuti pelatihan ini, peserta diharapkan mampu:
- Memahami peran supervisor dalam mengelola tenaga kerja outsourcing.
- Menerapkan teknik komunikasi dan koordinasi dengan tenaga kerja outsourcing
dan vendor.
- Melakukan pemantauan kinerja dan disiplin kerja secara konsisten.
- Menangani permasalahan operasional dan meningkatkan kolaborasi di tempat
kerja.
- Meningkatkan produktivitas dan kualitas kerja tenaga outsourcing sesuai target
operasional.
Program Outline
1. Understanding Outsourced Workforce Supervision
- Understanding outsourced workforce arrangements
- Common challenges in supervising outsourced personnel
- Building productive working relationships with service providers
2. Coordinating Daily Outsourced Operations
- Assigning daily work and responsibilities
- Coordinating with vendor representatives
- Maintaining effective operational communication
3. Monitoring Performance and Operational Discipline
- Monitoring attendance, productivity, and work quality
- Supervising compliance with operational procedures
- Providing performance feedback
- Following up operational issues and corrective actions
4. Building Team Performance and Collaboration
- Handling workplace issues and conflicts professionally
- Encouraging teamwork between internal and outsourced employees
- Supporting continuous operational improvement
5. Workshop: Supervising Outsourced Workforce
- Case study: Managing outsourced workforce performance
- Group discussion and practical problem solving
- Supervising outsourced employees and coordinating with vendors
Participants
Peserta pelatihan direkomendasikan:
Engineering Supervisor, Maintenance Supervisor, Project Supervisor, Technical Supervisor, Project Engineer, Process Engineer, Production Engineer, Maintenance Engineer, IT Supervisor, Technical Team Leader, Project Coordinator, Personnel responsible for leading technical professionals
Training Delivery
In-Person | Online | Hybrid
Learning Methods
- Interactive Presentation
- Group Discussion
- Case Study & Group Exercise
- Action Planning
Registration
Asteria Institute
Training Officer : 0851 - 0180 - 2607
Email: hubtraining@asteriagrow.com
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