Managing General Affair to Improve Workplace Efficiency & Optimize Operational Support
Program ini dirancang untuk membekali peserta dengan kemampuan praktis dalam mengelola General Affair secara lebih efektif, efisien, dan berorientasi pada kebutuhan operasional. Peserta akan mempelajari bagaimana mengelola workplace services, fasilitas, aset, vendor, biaya operasional, serta layanan internal dengan pendekatan yang lebih sistematis untuk meningkatkan workplace efficiency dan mengoptimalkan operational support.
Business Challenge
General Affair memiliki peran penting dalam memastikan kebutuhan fasilitas, layanan, administrasi umum, dan workplace support berjalan dengan baik. Namun, fungsi General Affair di banyak organisasi masih dipandang sebagai fungsi administratif dan support yang berfokus pada penyelesaian permintaan, tanpa sistem pengelolaan yang terstruktur dan berorientasi pada efisiensi operasional.
Learning Objectives
- Memahami peran strategis General Affair dalam mendukung efektivitas op
rasional organisasi.
- Mengidentifikasi aktivitas General Affair yang berpotensi menimbulkan waste
dan hidden cost.
- Mengelola fasilitas dan workplace services secara lebih efektif dan efisien.
- Meningkatkan efektivitas pengelolaan vendor dan outsourced services.
- Mengendalikan biaya operasional General Affair tanpa mengurangi kualitas
layanan.
- Menetapkan service standards dan performance indicators untuk General Affair.
Program Outline
1. Understanding General Affair and Workplace Operations
- Understanding the role of General Affair
- General Affair as operational support function
- Scope and responsibilities of General Affair
- Understanding workplace services and internal customer needs
- Common challenges in General Affair management
- From administrative support to operational value
2. Managing Workplace Facilities and Services
- Managing office and workplace facilities
- Facility utilization and efficiency & Managing workplace services
- Preventive maintenance and facility readiness
- Managing utilities and workplace resources
- Establishing service standards for internal customers
3. Managing Vendors and Outsourced Services
- Understanding vendor management in General Affair
- Selecting and evaluating service providers
- Defining service requirements and SLA & Monitoring vendor performance
- Managing service quality and vendor issues
- Improving cost and service effectiveness
4. Managing Operational Cost and General Affair Performance
- Identifying General Affair operating costs
- Identifying waste and hidden costs & Cost control and cost optimization
- Budget planning and monitoring & Establishing General Affair KPIs
- Measuring service quality, responsiveness, and efficiency
- Using data to improve General Affair performance
Participants
Peserta pelatihan direkomendasikan:
General Affair Staff, General Affair Officer, General Affair Supervisor, General Affair Coordinator, Facility Management Staff, Facility Management Supervisor, Office Services Staff, Administration Staff, Procurement Staff, Vendor Management Staff, Building / Facility Management Staff, HR & General Affair Staff, Assistant Manager, General Affair Manager, Personnel responsible for workplace services, facilities, office administration, vendor management, and operational support
Training Delivery
In-Person | Online | Hybrid
Learning Methods
- Interactive Presentation
- Group Discussion
- Case Study & Group Exercise
- Action Planning
Registration
Asteria Institute
Training Officer : 0851 - 0180 - 2607
Email: hubtraining@asteriagrow.com
Ingin Mendapatkan Insight Teknikal dan Manajerial
Dapatkan Insight Teknikal dan Manajerial untuk Menghadapi Tantangan Bisnis dengan Lebih Strategis.