Supervising Outsourced Workforce for Better Operational Performance
Program ini dirancang untuk membekali peserta dengan keterampilan praktis dalam mengawasi tenaga kerja outsourcing, membangun komunikasi dan koordinasi yang efektif dengan penyedia jasa maupun tenaga kerja outsourcing, memantau kinerja secara objektif, menangani permasalahan operasional secara konstruktif, serta menciptakan lingkungan kerja yang kolaboratif untuk meningkatkan kinerja operasional.
Business Challenge
Banyak organisasi memanfaatkan tenaga kerja outsourcing untuk mendukung berbagai aktivitas operasional. Namun, perbedaan status ketenagakerjaan, budaya kerja, standar kompetensi, serta koordinasi antara organisasi dan penyedia jasa sering menimbulkan tantangan dalam menjaga disiplin kerja, produktivitas, kualitas layanan, kepatuhan terhadap prosedur, dan pencapaian target operasional.
Learning Objectives
Setelah mengikuti pelatihan ini, peserta diharapkan mampu:
- Memahami peran supervisor dalam mengelola tenaga kerja outsourcing.
- Menerapkan komunikasi dan koordinasi yang efektif dengan tenaga kerja
outsourcing dan penyedia jasa.
- Melakukan pemantauan terhadap produktivitas, kualitas kerja, dan kepatuhan
terhadap prosedur.
- Menangani permasalahan operasional secara profesional dan berorientasi pada
solusi.
- Membangun kolaborasi yang mendukung peningkatan kinerja operasional.
Program Outline
1. Understanding Outsourced Workforce Management
- Understanding outsourced workforce arrangements
- Roles and responsibilities of supervisors
- Common challenges in supervising outsourced personnel
- Building productive working relationships
2. Planning and Coordinating Daily Work
- Assigning work and communicating expectations
- Coordinating daily operational activities
- Managing work priorities and schedules
- Strengthening communication with service providers
3. Monitoring Workforce Performance
- Monitoring productivity and work quality
- Supervising compliance with procedures and work standards
- Providing constructive feedback
- Identifying performance gaps and improvement opportunities
4. Handling Operational Issues and Strengthening Collaboration
- Managing attendance, discipline, and work behavior
- Resolving workplace issues professionally
- Encouraging teamwork between internal and outsourced personnel
- Supporting continuous operational improvement
5. Workshop: Supervising Outsourced Workforce
- Case study: Improving outsourced workforce performance
- Group discussion and collaborative problem solving
- Supervising outsourced personnel and handling workplace issues
Participants
Peserta pelatihan direkomendasikan:
Team Leader, Group Leader, Foreman, Supervisor, Site Supervisor, Project Supervisor, Production Supervisor, Operations Supervisor, Warehouse Supervisor, Maintenance Supervisor, HR Supervisor, Vendor Coordinator, Personnel responsible for supervising outsourced workforce
Training Delivery
In-Person | Online | Hybrid
Learning Methods
- Interactive Presentation
- Group Discussion
- Case Study & Group Exercise
- Action Planning
Registration
Asteria Institute
Training Officer : 0851 - 0180 - 2607
Email: hubtraining@asteriagrow.com
Ingin Mendapatkan Insight Teknikal dan Manajerial
Dapatkan Insight Teknikal dan Manajerial untuk Menghadapi Tantangan Bisnis dengan Lebih Strategis.